Return And Exchange Policy

Thank you for shopping at Keshariya Sweets.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Return, Refund & Exchange Policy.

The following terms apply to products purchased through our website.

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Return, Refund & Exchange Policy:

Company (referred to as "the Company", "We", "Us", or "Our") refers to Keshariya Sweets.

Goods refer to the products offered for sale on the Service.

Orders mean a request made by You to purchase Goods from Us.

Service refers to the Website.

Website refers to the Keshariya Sweets website, accessible from [Website URL].

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, where applicable.

GENERAL RETURN POLICY

Products purchased from our physical stores are not eligible for return or exchange.

For online purchases, returns or refunds may be accepted only for products that are damaged, defective, incorrect, or of poor quality, subject to the conditions mentioned in this policy.

Because our products may include food and other perishable items, we generally do not accept returns for products that have been opened, consumed, or changed in condition after delivery unless the product was received damaged, defective, incorrect, or otherwise unsuitable.

REFUND POLICY

To be eligible for a refund, you must contact us as soon as reasonably possible after receiving your order and report the issue.

Refund requests may be considered when:

• The product was received damaged or defective.

• The wrong product was delivered.

• The product received is of poor or unacceptable quality.

• You provide valid proof of purchase.

• You provide photographs or other information required for us to verify the issue.

Products that have been consumed, altered, damaged after delivery, or returned without valid proof of purchase may not be eligible for a refund.

Once we receive the required information, including photographs where applicable, our team will review and verify the issue.

If your refund request is approved, the refund will be processed to the original payment method used for the purchase, subject to the applicable payment provider's processing time.

DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue, we may request:

• Your order number

• Proof of purchase

• Photographs or videos of the product

• Photographs of the packaging, where relevant

• A description of the issue

Our team will review the information provided and determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.

EXCHANGE POLICY

Exchanges may be provided only for eligible products that are received damaged, defective, incorrect, or of poor quality.

Exchange requests are subject to product availability and verification by our team.

If the same product is unavailable, we may provide an alternative resolution, such as a refund, where applicable.

NON-RETURNABLE PRODUCTS

Due to the nature of our products, certain items may not be eligible for return or exchange, including:

• Products that have been opened or consumed

• Products damaged after delivery due to improper storage or handling

• Products without valid proof of purchase

• Products for which a return or refund request is made after the applicable return period

• Products purchased from physical stores, unless otherwise required by applicable law

CANCELLATION

Orders may be cancelled only before they have been processed or dispatched, where applicable.

Once an order has been processed, dispatched, or delivered, cancellation may no longer be possible.

If a cancellation is accepted and payment has already been made, the applicable refund will be processed to the original payment method.

HOW TO INITIATE A RETURN, REFUND OR EXCHANGE

If you wish to request a Return, Refund, or Exchange, please contact us using the details below.

Email: [Your Email Address]
Phone: [Your Phone Number]

When contacting us, please include your:

• Name

• Order number

• Contact number

• Reason for the request

• Photographs or videos of the product, if applicable

Our team will review your request and provide further instructions.

You will be updated regarding the status of your Return, Refund, or Exchange request through the contact information provided to us, which may include email, phone, or SMS.

REFUND PROCESSING TIME

Once your refund has been approved, the refund will be initiated to the original payment method.

The time required for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

CONTACT US

If you have any questions regarding this Return, Refund & Exchange Policy, please contact us:

Keshariya Sweets

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

Last Updated: [Date]